Software Support (Fresh Graduates)

Job Description

Responsibilities
Participate as a member of the implementation and support of an health information system to our Customers; Hospitals and Clinics
Configure the electronic practice management and electronic medical records software in the most efficient manner.
Implement customized training curriculum to train and instruct the customer's staff on the use the features of the electronic practice management and electronic medical records software effectively.
Directly and remotely support the customer's physicians and physician office staff in the use of the software.
Perform in-depth tests, including unit and integrated testing.
Correctly status and prioritize issues.
Resolve issues directly and remotely utilizing training and provided documentation.
Follow established escalation and notification procedures.
Provide regular status updates to project manager for all assigned tasks
May perform other duties as assigned or requested
QUALIFICATIONS:
Bachelor’s Degree required. Preferred major Information Systems or Business Administration
Preferred to have exposure to Health Information Systems processes including Lab and Radiology Management Systems
Preferred to have experience with workflow analysis/documentation, end-user training/support and system testing
Native Arabic speaking with good command of English
Very good verbal and written communication and presentation skills
Valid QID